The Importance of Effective Feedback

Posted 12:43PM on 21 December 2013

One of the many things that are great about the Self Awareness diagnostic is that it is able to provide accurate, objective feedback, instantly. The participant taking the diagnostic and the organisation we are administrating the diagnostic for are both able to receive reports delivered and tailored by the software’s sophisticated algorithms. This is extremely useful. Particularly when working with large groups of people and you need to be efficient, acting in a professional manner and at the same time trying to build on your organisations reputation.    

Delivering effective feedback is highly underestimated as a skill and when done well can quickly help to create high performing individuals, teams, coaches and trainers. It is a skill that helps you to solidify relationships by building trust and respect.

Without appropriate and timely feedback, others are forced to make assumptions about how they are perceived that can quickly culminate in conflict and misunderstanding. The whole purpose of offering feedback is to help people change by reinforcing positive behaviours or improving negative ones.

Here are our 8 tips on delivering effective feedback:

  1. Be clear and specific about the behaviour, the results and the intended action.
  2. Set aside some time and a place where you can talk to the person without interruptions.
  3. Actively involve the other person in the process.
  4. Describe the positive and negative consequence of the behaviour.  People usually react to positive reinforcements that detail how they are beneficial to both them as an individual and the people they work with. If you do need to explain the negative consequences try to do so objectively and without them sounding like threats.
  5. Add depth to the situation by including your personal feelings.
  6. Avoid being abrasive or sarcastic - it only detracts from the goal of changing behaviours.
  7. Avoid meaningless feedback that has little or no value and can give the impression you are not actually interested.
  8. Focus on future actions and how they will be achieved.

Increasing the effectiveness of your feedback will enable you to increase your influence on those individuals receiving the feedback. Delivering honest, carefully constructed feedback will add depth to your relationship. The person receiving feedback will have a clear understanding of your expectations and what actions they need to take in order to improve or sustain their performance. 


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